Arbitration Rules

Metro Auto Auction Dallas General Rules 

  •  All arbitration is final and binding.

  •  For all arbitration purposes, Sale Day is considered Day 1.

  •  MAA makes the final decision on all arbitration issues.

  •  MAA reserves the right to determine if a vehicle is unsafe.

  •  MAA reserves the right to void any deal at any time if we believe the buyer was not granted a fair and ethical sale

  •  MAA reserves the right to consider normal wear & tear as part of the decision making process.

  •  Inspect every vehicle you bid on prior to the auction, Metro Auto Auction is not liable for buyer’s mistakes

  •  GREEN LIGHT GUARANTEE ENDS ON SALE DAY AT 5PM (NO EXCEPTIONS AND VEHICLES CANNOT BE EXITED).  At any point during Sale Day if the vehicle leaves without getting a Post-Sale Inspection the Buyer can no longer Arbitrate the vehicle for mechanical reasons.  Frame issues are the only exception for this policy; 7 days to notify the Arbitration Dept from time of sale for in state Buyers and 14 days to notify the Arbitration Dept for out of state Buyers.  

  •  All vehicles sold for $3000 and less are considered AS IS.

  •  All vehicles sold for under $1000 are sold absolutely AS IS without arbitration of any kind unless otherwise announced. However, title rules still apply.

  •  MAA only accepts AutoCheck history reports and does not honor CarFax history reports for arbitration purposes.

  •  MAA uses an internal, wholesale labor rate of $85/hour for all arbitration purposes.

  •  MAA reserves the right to use aftermarket, remanufactured and used parts as part of arbitration policy.


The arbitrator will inspect only the item or issue raised by the buyer during the arbitration process; no other items will be considered or subject to arbitration during the arbitration inspection.

Metro Auto Auction reserves the right to refer the vehicle to a specialty shop for consultation. If a specialty shop is consulted, the party against whom the arbitration decision is made must pay all costs of the diagnosis, including transportation or towing fees, if applicable.

The buyer must pay an arbitration fee of $100 to all vehicles not subject to arbitration. If the arbitrator determines that the buyer’s claim is legitimate, then the seller will be responsible for the arbitration fee.

The decision of the arbitration manager is final and binding on both the buyer and seller. By entering the arbitration process, the buyer is agreeing to be bound by the arbitrator’s decision. By consigning a vehicle at MAA, the seller agrees to participate in any process initiated by the buyer.

FAQs

    • Structural Damage, as outlined by the NAAA Structural Damage Policy.

    • Any single major undisclosed defect that would cost over $800 to repair that was not announced.

    • Wearable items including:

      • Windshields and other glass items

      • Tire pressure monitoring systems

      • Upholstery, headliners, mats and trim

      • Visible rust

      • Visible body damage

      • Axle joints, CV joints, driveshaft

      • Springs, shocks, tires, brakes, suspensions, clutch assemblies and cooling systems, heater core, power steering, tune-ups and exhaust (mufflers, piping,etc.)

      • AS IS/Red light vehicles

        • Disclosed under Red light: Odometer discrepancies, structural damage (according to NAAA standars.

    • Push/Tow/Inop Units:

      • AS IS no arbitration of any kind except for Title branding.

    • Specialty Vehicles:

      • Boats, motor homes, antiques (20 years or older), equipment, trailers, motorcycles, snowmobiles, kit cars, exotic cars.

    • Grey market vehicles (does not include vehicles manufactured in a foreign country where the first country of use is the US)

      • Canadian, Mexican, etc.

    • Altered vehicle model emblems or misbadging

      • SE to LE etc.

    • Heavy Modifications

    • Performance modifications:

      • Chips, tuners, mechanical parts, etc.

    • Previous fire damage

    • Previous flood damage

    • Municipal vehicles:

      • Police, fire, city, state, etc.

    • Odometer inoperative or mileage not properly disclosed

      • Over

      • TMU

    • Salvage title, previous salvage or branded title

    • Biohazard vehicle

    • Lemon law or manufactures buy back vehicles

    • Vehicles manufactured without air conditioning (AC system must be present)

    • State issued VIN plates/Re-assigned VIN Plates

    • Vehicles sold on an MSO or CO

    • Converted fuel engines (not Hybrids)

    • Previous Theft History:

      • Title branding

      • Autocheck

Returning Vehicles